Received: 14th October 2023; Revised: 07th December 2022, 09th December 2022; Accepted: 28th December 2022


  • André de Waal MSc., MBA Ph.D., Free University of Amsterdam, HPO Center, the Netherlands
  • Silka Patel BA., University of Hertfordshire, Leidos, United Kingdom
  • Arend de Jong EM, Free University of Amsterdam, KLM Royal Dutch Airlines, the Netherlands



Social Value, HPO, Organisational Capabilities, ESG, EDI, CSR


The research objective of this research is to theoretically identify the capabilities organizations need to have to create and sustain social value. We focus on multinational enterprises as this type of organization has much influence worldwide and in local communities. We use the High-Performance Organisation (HPO) Framework in our research as it provides the characteristics organizations need to have in order to achieve sustainable excellent results: results that should include the creation of social value. We find that theoretically the majority of the 35 HPO characteristics in the HPO Framework influence one or more of the social value components positively. In the next, empirical, stage of our research, we will investigate whether the positive relationship between HPO and the creation of social value in practice holds true. This will be evaluated in a follow-on pilot study at two multinational enterprises.


Adrian, M. P., & Anggiani, S., (2020). The affection of CSR to Job Satisfaction Mediated by Quality of Work Life (Case Study of Four-Star Hotel in Indonesia). PEOPLE: International Journal of Social Sciences, 6(1), 760-774.

Al-Shummary, A.A., Al-Hassnaoy, S.M., & Al-Shummary, S.A., (2016). The Role of the Characteristics of Knowledge Workers in Achieving High Performance for Organizations. AL-Qadisiyah Journal For Administrative and Economic sciences, 17 (2), 6-38.

Awuzie, B., Farag, F., & McDermott, P., (2018). Achieving social value through construction frameworks: the effect of client attributes. Proceedings of the Institution of Civil Engineers - Management, Procurement and Law, 171 (1), 25-31.

Bocken, N.M.P., & Short, S.W., (2016). Towards a sufficiency-driven business model: experiences and opportunities. Environmental Innovation and Societal Transitions, 18, 41-61.

Choi, Y., Walters, A.T., Lam, B., Green, S., Na, J.H., Grenzhaeuser, A.S., & Kang, Y., (2014). Measuring social values of design in the commercial sector. Brunel University London, Cardiff Metropolitan University, AHRC,

Dacin, M.T., Dacin, P.A., & Tracey, P., (2011). Social entrepreneurship: a critique and future Directions. Organization Science, 22 (5), 1203-1213.

Daniel, E., & Pasquire, C., (2019). Creating social value within the delivery of construction projects: the role of the lean approach. Engineering Construction and Architectural Management, 26 (6), 1105-1128.

De Silva, M., Al-Tabbaa, O., & Khan, Z., (2021). Business model innovation by international social purpose organizations: the role of dynamic capabilities. Journal of Business Research, 125, 733-749.

de Waal, A. A., & Hanna, D., (2016). HPO model + HPO framework = Organizational improvement for a European multinational. Global Business & Organizational Excellence, 35 (5), 30–43.

de Waal, A. A., & Schreurs, M., (2017). HPO geeft Red Bull vleugels [HPO gives Red Bull wings]. Holland Management Review, 34 (174), 27–35.

de Waal, A., & Linthorst, J., (2020). Future-proofing the high-performance organization. Sustainability, 12 (20), paper 8507.

de Waal, A.A., & Goedegebuure, R., (2017). Investigating the causal link between a management improvement technique and organizational performance: the case of the HPO framework. Management Research Review, 40 (4), 429-450.

de Waal, A.A., & Orcotoma Escalante, G., (2011). Does the application of corporate social responsibility support a high-performance organization in achieving better results? The case of mining multinationals in Peru. International Journal of Sustainable Strategic Management, 3 (1), 33-47.

de Waal, A.A., (2012a). Characteristics of high-performance organizations. Journal of Management Research, 4 (4), 39-71.

de Waal, A.A., (2012b). What makes a high performance organisation, five validated factors of competitive advantage that apply worldwide. Global Professional Publishing, Enfield.

de Waal, A.A., (2020). High performance managerial leadership. Best ideas from around the world. Praeger, Santa Barbara.

de Waal, A.A., (2021). The high performance organisation: proposed definition and measurement of its performance. Measuring Business Excellence, 25 (3), 300-314.

Dietz, A.S., & Porter, C., (2012). Making sense of social value creation: three organizational case studies. Emergence: Complexity and Organization, 14 (3), 23-43.

Do, T., & Mai, N., (2020). High-performance organization: a literature review. Journal of Strategy and Management, 13 (2), 297-309.

Farage, F., & McDemott, P., (2015). Using soft systems methodology to approach social value outcomes in public procurement. Proceedings of Going North for Sustainability: Leveraging Knowledge and Innovation for Sustainable Construction and Development, 23-25.

Gidigah, B.K., Agyekum, K., & Baiden, B.K., (2022). Defining social value in the public procurement process for works. Engineering Construction & Architectural Management, 29 (6), 2245-2267.

Government Commercial Function (2020), The Social Value Model, Edition 1.1, UK Government, December.

Halloran, D., (2017). The social value in social clauses: methods of measuring and evaluation in social procurement. In Thai, K.V. (Ed.), Global Public Procurement Theories and Practices, Springer International Publishing, Bali, 39-58.

Hasan, R.A., (2018). Consumerism in Cosmetics Industry: The Case Study of Corporate Social Responsibility Practices of the Body Shop in Pakistan. PEOPLE: International Journal of Social Sciences, 3(3), 1203-1219.

Honyenuga, B. Q., Tuninga, R. S. J., & Ghijsen, P. W. Th., (2019). Management innovation and organizational performance: The mediating role of high-performance organization framework. International Journal of Business and Globalisation, 22 (3), 295–315.

Jain, P.K., Hazenberg, R., Seddon, F., & Denny, S., (2019). Social value as a mechanism for linking public administrators with society: identifying the meaning, forms, and process of social value creation. International Journal of Public Administration, 43 (10), 876-889.

Mair, J., & Marti, I., (2006). Social entrepreneurship research: a source of explanation, prediction, and delight. Journal of World Business, 41 (1), 36-44.

Mukif, A.N., Jasim, A.A., & Obaid, H.J., (2020). The sustainable marketing and its role in achieving high performance for business organizations: an analytical study for opinions of sample of workers in the leather industries factory. Journal of Critical Reviews, 7 (10), 1625-1632.

Oanh, C.T., (2019). Social Value Creation through Community Engagement in Public Service Delivery: A Qualitative Comparison between the UK and Vietnamese Contexts. Doctoral Thesis, Northampton University, Northampton.

Opoku, A., & Guthrie, P., (2018). The Social Value Act 2012: current state of practice in the social housing sector. Journal of Facilities Management, 16 (3), 253-268.

Pattanasing, K., Aujirapongpan, S., Dowpiset, K., Chanthawong, A., Jiraphanumes, K., & Hareebin, Y., (2022). Dynamic Knowledge Management Capabilities: An Approach to High-Performance Organization. HighTech and Innovation Journal, 3 (3), 243-251.

Pattanasing, K., Aujirapongpan, S., Ritkaew, S., Chanthawong, A., & Deelers, S., (2021). The impact of dynamic capabilities and dynamic performance measurement on competitive performance: evidence from THAI hotel entrepreneurs. Entrepreneurship and Sustainability Issues, 8 (3), 10-28.

Riikkinen, R., Kauppi, K., & Salmi, A., (2017). Learning sustainability? Absorptive capacities as drivers of sustainability in MNCs’ purchasing. International Business Review, 26 (6), 1075-1087.

Russel, S., (2013). Journey of Impact: a practitioner perspective on measuring social impact. Coventry: HouseMark/Midland Heart, Birmingham.

Rygh, A., (2020). Social value creation by multinational enterprises: The next "Big Question" for international business research? Critical Perspectives on International Business, 16 (1), 47-75.

Salim, N., Ab Rahman, M.N., & Abd Wahab, D., (2019). A systematic literature review of internal capabilities for enhancing eco-innovation performance of manufacturing firms. Journal of Cleaner Production, 209, 1445-1460.

Samans, R., & Nelson, J., (2022). Sustainable Enterprise Value Creation, Implementing Stakeholder Capitalism through Full ESG Integration. Palgrave MacMillan, London.

Sinkovics, N., & Archie-acheampong, J., (2020). The social value creation of MNEs – a literature review across multiple academic fields. Critical Perspectives on International Business, 16 (1), 7-46.

Sinkovics, N., Hoque, S.F., & Sinkovics, R.R., (2016). Rana plaza collapse aftermath: are CSR compliance and auditing pressures effective? Accounting, Auditing and Accountability Journal, 29 (4), 617-649.

Sinkovics, N., Sinkovics, R.R., & Yamin, M., (2014). The role of social value creation in business model formulation at the bottom of the pyramid - implications for MNEs? International Business Review, 23 (4), 692-707.

Sinkovics, N., Sinkovics, R.R., Hoque, S.F., & Czaban, L., (2015). A reconceptualization of social value creation as social constraint alleviation. Critical Perspectives on International Business, 11 (3/4), 340-363.

Van Tulder, T., Rodrigues, S.B., Mirza, H., & Sexsmith, K., (2021). The UN’s Sustainable Development Goals: Can multinational enterprises lead the Decade of Action? Journal of International Business Policy, 4, 1–21.

Varga, J., & Csiszárik-Kocsir, A., (2019). The Myth of High Performance Organization (HPO): The Top Priorities for Building a More Competitive Company. PEOPLE: International Journal of Social Sciences, 4(3), 821-833.

Weissbrod, I., & Bocken, N.M.P., (2017). Developing sustainable business experimentation capability – A case study. Journal of Cleaner Production, 142, 2663-2676.

Westall, A., (2012). Briefing 2: Measuring Social Value, Social Outcomes and Impact. NAVCA’s Local Commissioning and Procurement Unit.

Wettstein, F., (2012). CSR and the debate on business and human rights: bridging the great divide. Business Ethics Quarterly, 22 (4), 739-770.

Wójcik, P., Obłój, K., & Buono, A.F., (2022). Addressing social concern through business-nonprofit collaboration: microfoundations of a firm's dynamic capability for social responsibility. Journal of Business Research, 143, 119-139.